RV2800ZE / RV2800YE / RV2800YS Series Shark® POWERDETECT™ NeverTouch™ Base Robot Vacuum - FAQs

For Apple:

• Tap on the App Store icon
• Search the Apple App Store for "SharkClean®".
• Tap on the SharkClean® app.
• Tap Install on the next page. Installation should begin.

For Android:

• Tap on the Play Store icon in the Play Store
• Search for "SharkClean®"
• Tap on the SharkClean® app.
• Tap install on the Shark app page. Installation should begin.

Shark® is constantly innovating and will release new versions of the SharkClean® app to optimize robot cleaning performance and provide new features. To ensure you are using the latest version, search for the SharkClean app in the Apple App Store or Google Play store (for Android). Check periodically for updates and install them when available.

1. Open the Amazon Alexa app, go to the menu, and select Skills. Or go to the Alexa Skills store on the Amazon website.
2. Search for "Shark Skill".
3. Select the Shark Skill to open the detail page, then select the Enable Skill option.
4. Once enabled, you can ask Alexa to control your robot (i.e. "Alexa, tell Shark to start cleaning").

To set up your robot with the Google Assistant on an Apple device:

• Download the Google Assistant. Open it, and sign in.
• Click the "Explore" icon.
• Search for the "Shark" action and select "Try it".
• Allow Google to link to your SharkClean® account.
• Sign in to your SharkClean® account. This is the same account you used when setting up your Shark robot in the SharkClean® app.
• Click Authorize to link your SharkClean® account to the Google Assistant. This allows the Google Assistant to work with your Shark robot.

Congratulations! Your accounts are now linked. Use the voice command "OK Google, tell Shark to start cleaning" to send your robot into action.

To set up your robot with the Google Assistant on Android:

• Download the Google Assistant. Open it, and sign in.
• Click the "Explore" icon.
• Search for the "Shark" action and select "Link".
• Sign into your SharkClean® account. This is the same account you used when setting up your Shark robot in the SharkClean® app.

Congratulations! Your accounts are now linked. Use the voice command "OK Google, tell Shark to start cleaning" to send your robot into action.

Here are the voice commands you can use with your Shark Robot: 

Amazon Alexa:

"Alexa, tell Shark to start cleaning."

"Alexa, tell Shark to pause my robot."

"Alexa, tell Shark to send my robot to the base."

"Alexa, tell Shark to find my robot."

Google Assistant:

"OK Google, tell Shark to start cleaning."

"OK Google, tell Shark to pause my robot."

"OK Google, tell Shark to send my robot to the base."

"OK Google, tell Shark to find my robot."

Yes. In order to control your robot on multiple devices, you will need to log in to the SharkClean® app on each device. Make sure to use the same username and password. 

To initiate Vacuum + Mop cleaning:

1. Ensure your robot has already created a map of your home.
2. Go to the control screen, and tap the "Vacuum + Mop" button under the Home tab.

Recharge & Resume enables your robot to return to its base to recharge when it reaches low battery charge (under 15%) during a cleaning mission, and still has area left to clean. When docked on the base, the robot recharges until the battery is 100%, and then resumes the cleaning mission. Recharge & Resume is automatically activated on your robot by default, but it can be turned off in the Settings section in the app. 

Evacuate & Resume enables your robot to return to its base to evacuate its dust bin and then automatically resume cleaning. To turn this feature on or off, click on the name of your robot, and navigate to its settings. 

You can clean specific rooms only if your robot has already created a map of your home, and you've added rooms to the map. From the home screen of the SharkClean® app, navigate to the Rooms tab. Next, select the rooms on the map you would like your robot to clean, then tap the CLEAN button. If you are not connected through the app, your robot can clean unmapped rooms, but some areas may be missed.

To schedule a whole-home cleaning, navigate to the top left corner of the SharkClean® app and select Schedule. Here you can schedule specific days, times, and modes for your robot to clean. You may return to this screen at any time to change your settings or to turn off the scheduling feature.

1. Open the SharkClean® app. (Note: if your robot is not paired to the app, you will not be able to see the history.)
2. Navigate to the menu in the top left corner of the screen and select History.
3. The History screen will display your robot's cleaning coverage for the last 30 days. 
4. Tap the desired day to view the cleaning details. 

Your robot can clean unmapped areas. However, for optimal cleaning performance and reporting, your robot should clean areas it has mapped. 

Yes, the cleaning report will show the areas Dirt Detect was active during a clean.

Multi-floor mapping is not supported in the current version of the  SharkClean® app. However, you may bring your robot to an unmapped area of your home to run a spot clean. To do this, place the robot in the desired area to clean, and begin a cleaning mission.

No. If you already have a SharkNinja account, you can log in to the  SharkClean® app using the same credentials.

To turn on or off notifications, navigate to the settings tab on the SharkClean® app. Here you can enable or disable push notifications. You may return to this screen at any time to change your settings. 

Navigate to the settings tab on the SharkClean® app to turn on Do Not Disturb mode. You can return to this screen at any time to change your settings. 

If connectivity fails, follow these steps:

1. Reboot your phone.
2. Restart your router.
3. Reboot your Robot.

For additional support, visit the Connectivity Issues section of our Robot Support page, found here

Once your robot has generated a map of your home, you can edit and customize it. To add rooms to your map, go to the Map section under the side menu on the Control screen. You will see your map and two buttons, Edit Map and Delete. Tap Edit Map to start customizing your map. The Merge or Split functions can be used to edit the room. Once the room is edited,  select the room, and it will appear purple. Next, tap on the Aa/Label button to name the room. 

You can create no-go zones by following the same process of adding a polygon and positioning it over the area on the map you want your robot to avoid.

To change the duration of your pad's drying time, select your robot under the settings tab in the app. Once you've selected your robot, click on pad dry duration. This screen will allow you to adjust the duration.

You can adjust the volume level of your robot in the the SharkClean® app. To do so:

1. Open the SharkClean® app. (Note: if your robot is not paired to the app, you will not be able to adjust the volume).

2. Navigate to the main menu and open the settings section.

3. Select the robot whose volume you would like to adjust.

4. Navigate to "Robot Notification Volume", and adjust accordingly. Sliding the bar all the way leftward will silence the robot. 

1. Open interior doors to the rooms you want your robot to clean.
2. Your robot will avoid some common household items, such as socks, shirts, and cables, but for best performance and coverage, remove any objects smaller than 4.5" tall.
3. Add no-go zones to block off areas that you do not want your robot to clean.

To clean efficiently, your robot needs to learn the layout of your home. During its first run, called the Explore Run, your robot will generate a map of your space.

To start an Explore Run, make sure the robot is paired with the app, then follow the instructions on the app. Note that the app is set to automatically start an Explore Run after the robot is initially paired.

The time needed to complete an Explore Run varies, based on the size of your home. Once the Explore Run is complete, your robot will return to the base and the app will display a map of your home. If the map accurately represents the layout of your home, select Approve to save the map.  

If you are not connected to the app, your robot will create a persistent map of your home on its own. You can edit and refine this map in the SharkClean® app.

You can block off potential trouble spots by creating no-go zones in the SharkClean® app. For best accuracy, no-go zones should be no smaller than 3 feet by 3 feet.  Do not create no-go zones in front of the base, as it can interfere with the robot's ability to dock properly. 

You can add, edit, or delete no-go zones in the Map section of the SharkClean® app. 

If you move the base to a new location, your robot may not be able to find its way back. This may affect the robot's ability to return to the base when cleaning is complete. To avoid this, you can delete the robot's map in the app and send the robot on another Explore Run to create a new map.

If you do not use the SharkClean® app to initiate a re-exploration of your home, the robot will have difficulty returning to its base accurately.

For the best cleaning performance, you should delete the robot's map in the app and send the robot on another Explore Run to create a new, more accurate map. 

The LED indicator lights communicate the robot's status, including errors. Please reference the Owner's Guide for the full details. 

For additional support, see the Error Lights section of the Troubleshooting Guide. Both guides can be found here.

Yes. Shark AI Laser Vision is not dependent on ambient lighting and can navigate your home at night or in low-light conditions.

Your robot is equipped with voice recordings to assist you with any troubleshooting you may need to perform. If you would like to turn off the voice feature, you can do so in the app.

1. Go to the menu in the top left corner of the app home screen. 
2. Select Settings. 
3. Select your robot. 
4. Select Notification Volume. You can lower or raise the volume, or completely turn it off by setting the volume level to 0. 

Your robot's cliff sensors will prevent it from falling off ledges. For the cliff sensors to work properly in any mode, all runners, rugs, or carpets must be at least 8 inches away from any stairs or steps. If needed, you can set up a no-go zone in the app to keep your robot away from steps or stairs. 

To keep your robot performing optimally, clean the sensors regularly. 

Press the Base button on your robot, and your robot will  navigate back to the base. You can also press the Base button in the SharkClean® app to send your robot home, if the location of the base is saved on the map.

NOTE: Do not pick up your robot if it is running. If you need to pick up your robot, first turn off the power by holding Base button for 5 to 7 seconds. 

If the robot has low battery power or no remaining charge, manually place it on the base by sliding it up the ramp, with the Shark logo on the robot facing upside-down.

A typical cleaning cycle lasts for about an hour. This may vary depending on the cleaning mode you are using and the floor type of your home. Your robot can take up to four hours to fully recharge from an empty battery. 

Recharge & Resume enables your robot to return to its base to recharge when it reaches low battery charge (under 15%) during a cleaning mission, and still has area left to clean. When docked on the base, the robot recharges until the battery is 100%, and then resumes the cleaning mission. Recharge & Resume is automatically activated on your robot by default, but it can be turned off in the Settings section in the app. 

1. Make sure the base has power. The LED light on the base will turn green when properly connected to power. 
2. Place the robot on the ramp with the Shark logo facing upside-down and slide it up onto the base. (Sliding it up the ramp helps to ensure that the two metal charging contacts on the back side of the robot are touching the two metal contacts on the base.) When the robot is placed correctly, the base indicator light will pulse green and the robot will begin to charge.
   
3. It can take up to four hours for your robot to fully charge from 0% to 100%. 

NOTE: Wait 5 seconds (or longer if the battery is depleted) before readjusting the position of the robot on the base, as it may take time for the robot to indicate it is charging. If your robot is still not charging, use a clean, dry cloth to wipe off the sensors and the charging contacts on the back of the robot and the base, then try again.

The self-cleaning brushroll reduces hair buildup on the brushroll over time. However, some hair may remain after a cleaning. 

The Dirt Detect feature automatically increases suction power when your robot encounters areas of high debris density. In Dirt Detect mode, your robot will clean the heavy-debris area in a grid pattern. 

When Dirt Detect mode activates, the robot indicator lights will flash purple. When the robot finishes its pattern or encounters an obstacle, it will resume normal cleaning behavior.

With ActiveLift technology, the robot can lift and lower its suspension up to one inch to traverse low-lying obstacles your home, especially high-pile carpets and high thresholds. When ActiveLift is engaged, the robot's orange indicator lights will turn on, the lift motor will activate, and the robot will lift itself over the obstacle, then lower back down.

Shark® Odor Neutralizer Technology uses a scented cartridge to mitigate bad odors that might be caused by debris in the base dust bin. This helps maintain a pleasant- smelling home. The odor cartridge is located on top of the dust bin on the auto-empty base.

In an effort for SharkNinja to become a more sustainable company, we have moved away from printed Owner's Guides. But you can download a printable PDF version of the Owner's Guide for your robot at this link.

The base will automatically wash and dry the robot mopping pad after each mopping mission. If your robot returns to its base to refill its water reservoir during the mopping mission, the base will also complete a quick wash of the pad. 

NOTE: Not all models include the Pad Wash & Dry feature.

If unmapped carpet is detected during a mopping mission, the robot's ActiveLift technology will automatically lift the mopping pad, keeping it above the carpet.

You can adjust the pad drying time in the SharkClean® app. Select your robot, then navigate to your robot's settings, where you can adjust the pad drying time. 

NOTE: Not all models include pad drying functionality.

If your robot is not docking, use a clean, dry cloth to wipe off the sensors and the charging contacts on the back of the robot and the base, then try again. See the online Troubleshooting guide for more information:

First, ensure a map is generated for your home in the SharkClean® app. In the app, select your robot and go to the SPOT tab. Drag the spot target to the area you want to spot-clean. You can add up to 3 spots to be cleaned in a single mission.

If you are not connected to the SharkClean® app, you can manually pick up the robot and place it in the area to be spot-cleaned. To start a dry spot-clean, press and hold the DRY button for 5 seconds. For a wet spot-clean, press and hold the WET button for 5 seconds. 

If your robot is missing areas on its cleaning missions, wipe the robot's sensors clean with a dry cloth. Ensure the robot has a clear path to navigate to the missed areas.

This mode uses both dry and wet cleaning functionalities to give your home a deep clean. Your robot will first do a dry cleaning run, vacuuming all carpeted areas mapped in your home. The robot will return to the base, pick up its pad plate, and fill its reservoir. The robot will then start a wet clean. It will automatically lift the mopping pad while traveling over mapped and detected carpets, and mop hard floors. 

Parts are available for purchase on the SharkClean website

The robot detects when it is on a carpet and adjusts the side brush motion accordingly. The side brush may not spin as expected on carpet. This is normal operation. 

Remove the side brush from your robot. Carefully unwind and remove any string or hair wrapped around the brush or gear. Gently wipe the brush with a dry cloth. To reinstall, snap the brush over the peg. Spin the brush manually to make sure it's installed correctly. 

To clean the foam and felt pre-motor filters, lift the foam filter out of the base, and then remove the felt filter beneath it. Rinse the filters with water only. Washing with soap may damage them. Do not wash the filters in a washing machine. 

We recommend cleaning the filter every two months and replacing it every 6 to 12 months. You can purchase a replacement filter here 

To access  the post-motor filter in the base, press the button at the top of the filter door, then tilt the door and lift it off. Pull down the tab on the filter to remove it from the base.

Tap the filter clean over the trash. DO NOT use water or soap to clean this filter, as it may cause damage. To reinstall the post-motor filter, insert it into the base and replace the filter door. 

We recommend cleaning the filter every two months and replacing it every 6 to 12 months. You can purchase a replacement filter here.

The base dust bin holds up to 30 to 60 days' worth of dust and debris, depending on the model. Empty the bin when notified in the app, once per month, or as needed.

1. To detach the dust bin, press the release button and slide the bin out to the side.
2. To empty the bin, hold it over the trash, then press the release button (with the trash can icon) on the bottom of the bin. The bin lid will open, releasing dust and debris. 
3. Lightly tap the dust bin against the inside of the trash receptacle to knock off any remaining debris. 
4. Reinstall the bin by sliding it into the slot in the base until it clicks into place. 

Remove the ramp and the pad plate from the base. Clean the base pad plate tray as needed.

To clean the pad plate tray, wipe it down with a damp microfiber cloth. Ensure the tray is completely dry before reinstalling the ramp and the robot.

Note: DO NOT to remove the pad plate directly from the dock. If the pad plate is on the dock, slide the robot up the ramp onto the base, send the robot for a wet clean, then pause it and remove the tray.

We recommend cleaning the base ramp every three months or as needed. 

To clean the ramp:

1. Carefully lift the ramp up and away from the base.
2. Use a damp microfiber cloth to wipe down the ramp. Allow the ramp to air-dry completely before reinstalling it.
3. Once the ramp is dry, hold it slightly above the base, align, and press down until the ramp clicks into place.

We recommended cleaning the base clean water tank before every refill, or once every 30 days. 

To clean the tank, wash it with warm water and soap. Rinse thoroughly. Allow the tank to air-dry completely before reinstalling. 

The NEVERTOUCH™ base includes a separate gray water tank that collects and stores dirty water after pad washing. This tank should be emptied and cleaned with warm, soapy water as needed, or once every 30 days. 

To clean this tank, open the lid and carefully pour the dirty water down a sink or drain. Fill the tank with clean water, close the lid, lock it, and shake the tank. Pour out the water and rinse the tank thoroughly. 

Allow the tank to air-dry completely before reinstalling.

NOTE: DO NOT use any water tanks filled with hot or warm water. Always use room-temperature water to fill the water tank. DO NOT move the base while the water tank is full. 

1. To remove the dust bin from the back of your robot, press the release button and slide out the dust bin.
2. Hold the dust bin over the trash.
3. Press and hold the release button while lifting the lid, using the finger slots.
4. Empty debris into the trash.
5. If desired, use a damp cloth to wipe off the dust bin. Let the bin air-dry for 48 hours before use.

1. Remove and empty the robot dust bin. Clean any hair or debris off the back of the dust bin. 
2. Every time you empty the dust bin, slide the filter out and lightly tap it over a trash can to remove any dust and dirt. Use a dry cloth or soft brush to remove any remaining debris. 

DO NOT use water or soap to clean this filter as this will cause damage. 

1. To access the brushroll, push up on the tabs on the brushroll door, then lift off the door. 
2. Take out the brushroll and remove the cap on the end. Clean off any hair or debris then replace the cap. Reinstall the brushroll, inserting the flat end first. Close the brushroll access door and press down until both sides click into place.

It is recommended to replace this part every 6 to 12 months, or when visibly worn. 

The side brushes need regular cleaning. Replace the side brushes when they are visibly worn. 

1. To remove the side brush, turn the robot over, grip the rubber at the base of the brush bristles, and lift to separate the brush from the robot. 
2. Remove all hair and debris from the brush.
3. Before reattaching the side brush, clear any hair or debris from the side brush post on the bottom of the robot.
4. Align the square hole of the side brush with the square post on the bottom of the robot and press until the side brush clicks into place. Spin the side brush to ensure that it moves freely and is not jammed.

Clean sensors and charging contacts as needed.

Use a dry cloth or cotton swab to gently dust off the sensors and contacts on the sides and bottom of the robot and on the base.

 IMPORTANT: The robot uses cliff sensors to avoid stairs and other steep drops. Sensors may work less effectively when they are dirty. For best results, clean sensors regularly.

Periodically check the LiDAR navigation module on top of the robot and gently remove any hair or debris.

For a more complete clean, place the robot on a level surface and turn off the power. Use compressed air to blow away any dirt or debris from the gap around the rotating LiDAR module.

We also recommended periodically cleaning the LiDAR turret. Hold a cotton swab against the turret and spin the LiDAR module manually 5 times in each direction.

Before performing any maintenance, turn off your robot by moving it off the base and holding down the DOCK button for 5 to 7 seconds. 

1. Remove the dust bin from your robot.

2. Locate the Dirt Detect sensors. They can be found on the interior of the robot brushroll compartment.

3. With a microfiber cloth, wipe away any debris on the Dirt Detect sensors. There is one sensor on each side of the compartment. Be sure to clean both sensors.

4. Make sure that there is no debris blocking the inlet of the dust bin, then re-install the robot dust bin.

The 3D sensor is located on the front of the robot. 

Use a microfiber cloth to wipe off any accumulated debris on the 3D sensor.

Though the base will automatically refill the robot water tank, you can also access and fill it manually if needed. 

1. Open the port on the robot water tank by pulling out the rubber seal from the port. Fill the tank with water and then reinsert the rubber seal securely back into the port. 
2. After filling and sealing the water tank, use a microfiber cloth to wipe off the evacuation port on the robot until all water is removed.

Though the base will automatically remove and reinstall the pad plate, you can also remove it manually if needed. 

Note: DO NOT to remove the pad plate directly from the dock. If the pad plate is on the dock, slide the robot up the ramp onto the base, send the robot for a wet clean, then pause it and remove the pad plate.

1. To remove the pad plate from the robot, gently pull the plate off the bottom of the robot, using the finger holes.
2. To reinstall the pad plate, slide it in until it clicks into place.
   

After a wet cleaning mission, the NEVERTOUCH™ base will automatically wash the mop pad. We also recommended cleaning the mop pad in the washing machine every three months, or replacing it as needed. 

To replace the pad:

1. Carefully pull the pad away from the pad plate. 
2. Slide the pad to one side, away from the plate. 
3. Slide a clean or new pad into the edge of the pad plate. Press lightly to secure the pad to the plate and to engage the fastener.

NOTE: Mop pad color may vary.

Periodically clean the front wheel, the drive wheels, and the housings around them. 

1. Clean the front wheel by rotating it while lightly brushing away dirt and debris.
2. To clean the drive wheels, dust off each wheel while rotating.

NOTE: Brush not included.

Before performing any maintenance, turn off your robot by moving it off the base and holding down the DOCK button for 5 to 7 seconds. 

Locate the wall follows sensors. They can be found on the sides of the robot.

With a microfiber cloth, wipe away any dust or debris on the sensors. There are sensors on either side of the robot. Be sure to clean both sides.