HX100 Series Shark® StainForce Portable Spot & Stain Remover - FAQs

No, do not put the Dirty Water Tank or any other component in the dishwasher. It is not dishwasher safe. Follow cleaning instructions in Instruction Booklet by washing with soap and water and letting air dry.

You should clean the unit after each cleaning session to ensure mold, mildew and odours do not build up. Follow cleaning instructions in Instruction Booklet by washing with soap and water and letting air dry.

Remove the tool and hair filter, check for any blockages and empty the filter before re-installing. Make sure to click the tool firmly into place. Remove the dirty water tank and impeller, check for any blockages and remove. If a cleaning tool is attached, make sure it is connected all the way, clicking into place. Remove any debris from the cleaning attachments.

Make sure the unit is fully charged using the included charger only. Empty any dirty water from the tank, and ensure the tank is firmly clicked into place.

The Dirty Water Tank may be overfilled, empty it and clip back into place. Check all seals to make sure they are fully seated, and also that the pit stop pour hatch is closed firmly. Remove, dry and reinstall the foam filter. Make sure the hair filter is empty of debris, and there is nothing trapped or clogged.

Ensure the inside of the Hand Tool is thoroughly cleaned and clicked firmly into place on the unit. See Instruction Booklet for hand tool maintenance. Remove the hand tool and check for blockages. Ensure the clear window is clicked into place by first removing it, installing it bottom fist and clicking the top into place.

For embedded, dry or older stains, spray the cleaning solution onto the stains and let it sit for up to 5 minutes before using the StainForce to scrub and extract. Remember to Oversaturate the stain with plenty of solution. This additional dwelling time allows the solution to penetrate into the fibres and break down the stain. If you are not able to clean the stain on your first attempt, let it dry and try again 24 hours later.

Dry times can vary based on a number of factors such as type of caret, upholstery or cleaning time. We recommend extracting the stain until no liquid can be seen coming through the clear window of the tool. To accelerate drying, ensure the area is well ventilated and turn on fans, heating or air conditioning if available.

Ensure you are extracting correctly by first tilting the handle upwards, and then dragging backwards over the wet stain. When extracting from a wet stain, you should see liquid being pulled into the clear window and into the tank.

Ensure there is cleaning solution in your spray bottle. Rotate the spray tip so either the Jet or the Mist icons are at the top. Ensure the spray tip is not in the lock position.

View Instruction Booklet for information on where to order accessories and parts for your StainForce, or visit: https://www.sharkclean.com/sharkus/parts_accessories/carpet_cleaners_pa

We recommend that you only use the Shark branded spray bottle and refills with your Shark StainForce. Using other cleaning solutions will invalidate your products warranty.

We recommend that you only use the spray bottle refills designed specifically for Shark StainForce (Scan the QR code in your Instruction Booklet, or on the box for details.) Using other solutions even if they are from the Shark brand may cause harm to your spot cleaner and will invalidate your warranty.

The Shark StainForce is only designed for carpets, rugs, upholstery, & fabrics, not hard floors. This unit is not suitable use on wool, silk, antique or other delecate materials. Always conduct a patch test in an inconspicuous area first.

The Shark StainForce is not a vacuum, it is designed for spot and stain cleaning on carpets and upholstery. We recommend that you always vacuum with a traditional vacuum cleaner first to pick up loose dry debris before cleaning with the Shark StainForce.

The StainForce is designed for spots, stains, and smaller messes on your carpets & upholstery. For cleaning a house full of wall-to-wall carpet, check out our range of CarpetXpert carpet cleaners.

The StainForce is designed for use on carpet and upholstery. This means it can be used anywhere around the home, or even in your car. We don't recommend using it on leather, wool, silk or delicate materials, and we always recommend a patch test on a hidden area of the fabric before using it in visible areas.

Check the manufacturer’s tag prior to cleaning area rugs for any specific cleaning guidelines. We do not recommend deep cleaning delicate rugs (including cotton, wool, silk, antique, natural hide or leather, or area rugs that do not have a manufacturer’s tag).

The Solution Sprayer only fits one way. Rotate the sprayer and try to install it the opposite way, push down to click it into place.

Ensure you are installing the bristles correctly by pushing it firmly into place. You should hear an audible click when it is inserted correctly, and there should be no gap between the tool and the dirty water tank.

Ensure you are installing the bristles correctly, by first putting in the top and then clicking the bottom latch into place.

Make sure that the clear plastic window is on all the way, latching the front on first and then clicking it into place on the back of the tool.

For embedded, dry or older stains, spray the cleaning solution onto the stains and let it sit for up to 5 minutes before using the StainForce to scrub and extract. Remember to Oversaturate the stain with plenty of solution. This additional dwelling time allows the solution to penetrate into the fibres and break down the stain. If you are not able to clean the stain on your first attempt, let it dry and try again 24 hours later.

For softer or more delicate surfaces and to avoid hair tangling around the bristles, use the rubber fin side of the hand tool insert instead of the stiff bristles.

Use the Crevice Tool accessory to get into tight spaces.

Ensure the hair filter is inserted into the unit before trying to attach the tool.

You must ensure you are scrubbing stain first to loosen the dried-on debris. Then extract it. Undersaturation: Not enough solution is sprayed onto the stain. Ensure you are oversaturating the stain, and spray 2in/5cm away from the stain. A light mist of spray will not remove dried-in stains. For dry, tough stains, ensure you are using the tough bristles, not the yellow rubber fins (unless on a delicate surface). *To make sure your spray bottle is mixing and releasing both cleaning solutions effectively – firmly tap the side of the spray head x3 times.

Ensure that you extract the wet stain first. Spraying first can cause the stain to spread. Make sure you are oversaturating the stain, spraying the solution 2 in (5cm) away from the stain. Allow the solution to soak for a few minutes. Then spray again before scrubbing and extracting. *To make sure your spray bottle is mixing both cleaning solutions effectively – firmly tap the side of the spray head x3 times.

The battery run time is around 15 minutes, which is enough for most cleaning sessions. The unit is designed for spots, spills, and quick cleans. If a customer is looking to purchase a unit for cleaning large pieces of furniture or carpets, suggest either the PX251 or EX322, depending on their needs. Advise users to charge the unit after every cleaning session.

HX100/101 are DC barrel Jack HX105 is a Magnetic Puck charger

The spray head must be primed before first use, after replacing the refill cartridge, or is unused for several days. How to Prime: The user should simply squeeze the trigger 10-15 times and solution will begin to flow out consistently.

Like our other stain cleaners, this product is not suitable for cleaning Wool, Silk, leather or other delicate or natural fibers/ materials like antique rugs/carpets.

To extract, the user must tilt the handle upwards to engage suction and drag backwards to then extract the stain – Just like on PX. Observe pick-up through suction inlet to guide bets angle to hold. Downard pressure can be applied to the suction nozzle to enhance pick-up / extraction performance further. The hair filter behind the tool can become blocked with fine debris and dust, ensure it is cleaned regularly to prevent loss of suction.

To make sure your spray bottle is mixing both cleaning solutions effectively – firmly tap the side of the spray head x3 times.