This article contains the SV2000 Series Shark Freestyle Max Cordless Upright Vacuum FAQs. This supports the following models: SV2000, SV2002, SV2002HBL SV2002HST SV2002HRG and SV2000C.
Cleaning & Maintenance
How to empty the dust cup?
Empty the dust cup after every use, or when it appears full. To remove the dust cup, press the Dust Cup Release button, then pull the dust cup away from the vacuum and lift it off. After removing the dust cup from the unit, hold it over a trash bin and press the lid release button to empty debris. Tap the dust cup against the trash bin to remove any stubborn debris. The Lid Release button is located at the bottom of the dust cup To reinstall, insert the dust cup into the opening in the vacuum pod and push it forward until it clicks into place.
How to clean the brushroll?
To remove the brushroll, first detach the pod from the floor nozzle. Turn the nozzle over and open the brushroll release latch, then slide out the brushroll. Clear any blockages and remove any debris from the brushroll and floor nozzle. Use scissors to cut away any hair wrapped around the brushroll. Tap off loose debris and wipe the brushroll clean with a dry towel. After cleaning, reinstall the brushroll into the floor nozzle. Slide it into the nozzle, then re-latch the brushroll release until it clicks securely into place.
How to clean the filters?
Debris Screen Maintenance: With the dust cup removed, press the screen release button, then pull up on the screen to remove it from the pod. Rinse the debris screen with water only. Allow the screen to air-dry for 24 hours, then reinstall it in the pod. Filter Maintenance: With the dust cup removed, lift the filter out of the pod. Rinse the filter with water only. Do not use soap or other cleaners. Allow the filter to air-dry completely for 24 hours, then reinstall the filter. Note: rince the debris screen and filter with water only. Allow them to air-dry completely before reinstalling.
I have low suction what can I do?
Check for any blockages or clogs in your vacuum. Detach the nozzle from the pod, and check for blockages. With the nozzle detached from the pod, turn the nozzle over. Locate the clog release hatch. Pinch the release touchpoints on the hatch, then lift the cover and clear any blockages. When all clogs and blockages have been cleared, push the hatch cover closed.
Popular Topics
What is the runtime?
With a full charge, the unit will have up to a 20-minute runtime.
Are the filters washable?
Yes, rinse the filter with water only. Do not use soap or other cleaners. Allow the filter to air-dry completely for 24 hours, then reinstall the filter
How to use the vacuum?
To turn ON power, step on the power pedal on the floor nozzle. Unit will power on in CARPET mode. Step on the pedal again to change to BARE FLOOR mode. To turn OFF power, step on the pedal again
Set-up & General Use
How to assemble/disassemble the vacuum?
1. Align the pod over the Post on the Floor Nozzle, then slide it down until it clicks into place. 2. Insert the Wand into the opening on top of the Pod. For proper operation, ensure all components are completely connected and clicked into place.
How do I correctly charge the vacuum?
Plug the Li-ion charger into a working wall outlet. Insert the charger plug into the port on the back of the dock. Then, place the vacuum on the dock to charge. Make sure the contacts on the vacuum are touching the countacts on the dock.
How can I change modes?
Activate Carpet mode by stepping on the pedal one time. Use this mode for cleaning carpets. To change from Carpet mode to Bare Floor mode, step on the pedal again. Use this mode to clean bare floors.