RV2900 Series Shark® POWERDETECT™ ThermaCharged™ Robot Vacuum - FAQs

For Apple: 1. Tap on the App Store icon: https://apps.apple.com/us/app/sharkclean/id1271409097 2. Search the Apple App Store for "SharkClean". 3. Tap on the SharkClean® app. 4. Tap Install on the next page. Installation should begin. For Android: 1. Tap on the Play Store icon in the Play Store: https://play.google.com/store/search=shark%20clean&c=apps&hl=en_US&gl=US 2. Search for "SharkClean." 3. Tap on the SharkClean® app. 4. Tap install on the Shark app page. Installation should begin.

Shark® is constantly innovating and will release new versions of the SharkClean® app to optimize robot cleaning performance and provide new features. To ensure you are using the latest version, search for the SharkClean app in the Apple App Store or Google Play store (for Android). Check periodically for updates and install them when available.

Yes. In order to control your robot on multiple devices, you will need to log in to the SharkClean® app on each device. Make sure to use the same username and password.

1. Open the Amazon Alexa app, go to the menu, and select Skills. Or go to the Alexa Skills store on the Amazon website. 2. Search for "Shark Skill". 3. Select the Shark Skill to open the detail page, then select the Enable Skill option. 4. Once enabled, you can ask Alexa to control your robot (for example, "Alexa, tell Shark to start cleaning"). For further assistance, visit our Smart Home page at https://support.sharkclean.com/hc/en-us/articles/10581798255004-RV2800S-RV2800AE-Series-Shark-Detect-Pro-Self-Emptying-Robot-Vacuum-Troubleshooting-Guide

To set up your robot with Google Assistant on an Apple device: 1. Download the Google Home app. If using an Apple device, in addition install the Google Assistant app. Open and sign in to both. 2. Click the Devices tab and click "Add device". On the "Set up a device" page, select "Works with Google Home". 3. Search for the "Shark Clean" 4. Allow Google to link to your SharkClean® account. 5. Sign in to your SharkClean account. This is the same account you used when setting up your Shark robot in the SharkClean app. 6. Click Authorize to link your SharkClean account to Google Assistant. This allows Google Assistant to work with your Shark robot. Use the voice command "OK Google, tell Shark to start cleaning" to send your robot into action. For further assistance, visit our Smart Home page at https://support.sharkclean.com/hc/en-us/articles/10581798255004-RV2800S-RV2800AE-Series-Shark-Detect-Pro-Self-Emptying-Robot-Vacuum-Troubleshooting-Guide

Here are the Amazon Alexa voice commands you can use with your Shark Robot: "Alexa, tell Shark to start cleaning." "Alexa, tell Shark to pause my robot." "Alexa, tell Shark to send my robot to the base." "Alexa, tell Shark to find my robot." Here are the Google Assistant voice commands you can use with your Shark Robot: "OK Google, tell Shark to start cleaning." "OK Google, tell Shark to pause my robot." "OK Google, tell Shark to send my robot to the base." "OK Google, tell Shark to find my robot." For further assistance, visit our Smart Home page at https://support.sharkclean.com/hc/en-us/articles/10581798255004-RV2800S-RV2800AE-Series-Shark-Detect-Pro-Self-Emptying-Robot-Vacuum-Troubleshooting-Guide

To initiate a mopping mission: 1. Ensure your clean water tank on the right side of the base is full. If the dirty water tank on the left side is full, empty the contents. 3. Initiate your mopping mission by pressing the MOP button on the robot, or begin a cleaning mission in the app. Navigate to the control screen in the SharkClean® app, select the area you would like to clean, and select Clean. Toggle to Mop, choose your desired water flow and suction power and select Prepare to Mop to initiate a clean.

Recharge & Resume enables your robot to return to its base to recharge when it reaches low battery charge (under 15%) during a cleaning mission, and still has area left to clean. When docked on the base, the robot recharges until the battery is 100%, and then resumes the cleaning mission. Recharge & Resume is automatically activated on your robot by default. To turn this feature off, navigate to the top left corner of the SharkClean® app to open the menu and select Settings, tap the name of your robot, tap into Recharge & Resume, and toggle to off.

Evacuate & Resume enables your robot to return to its base to evacuate its dust bin and then automatically resume cleaning. To turn this feature off, navigate to the top left corner of the SharkClean® app to open the menu and select Settings, click on the name of your robot, tap on Evacuate & Resume, and toggle to off.

You can clean specific rooms only if your robot has already created a map of your home, and you've added rooms to the map. From the home screen of the SharkClean® app, navigate to the Rooms tab. Next, select the rooms on the map you would like your robot to clean, then tap the CLEAN button, select the cleaning mode, and initiate the clean. If you are not connected through the app, your robot can clean unmapped rooms, but some areas may be missed.

To schedule a clean, navigate to the top left corner of the SharkClean® app to open the menu and select Schedule. Here, select the plus icon in the top right corner to create a new schedule. Input a Schedule Name, select the cleaning mode, select rooms, select the days of the week, and a start time. You may return to this screen at any time to edit or delete a schedule.

1. Open the SharkClean® app. (Note: if your robot is not paired to the app, you will not be able to see the history.) 2. Navigate to the top left corner of the screen to open the menu and select Schedule. 3. Tap the desired day to view completed cleans. (Note: You can only view History from the last 30 days). 4. Tap into the cleaning report to view the cleaning details and statistics.

Your robot can clean unmapped areas. However, for optimal cleaning performance and reporting, your robot should clean areas it has mapped.

Multi-floor mapping is not supported in the current version of the SharkClean® app. However, you may bring your robot to an unmapped area of your home to run a spot clean. To do this, place the robot in the desired area to clean, and begin a cleaning mission.

No. If you already have a SharkNinja account, you can log in to the SharkClean® app using the same credentials.

To turn on or off notifications, navigate to the top left corner of the SharkClean® app to open the menu and select Settings. Here you can toggle to enable or disable push notifications. You may return to this screen at any time to change your settings.

To change the duration of your mop pad's drying time, select your robot under the settings tab in the app. Once you've selected your robot, tap on Pad Dry Duration. This screen will allow you to adjust the duration, tap Save Changes to save adjustments.

Navigate to the top left corner of the SharkClean® app to open the menu and select Settings. 1. Select the robot within Settings. 2. Select Do Not Disturb and toggle on. 3. Select your desired time range for Do Not Disturb mode time and tap Save Changes. To turn this feature off, toggle Do Not Disturb to off.

If connectivity fails, follow these steps: 1. Reboot your phone. 2. Restart your router. 3. Reboot your Robot. For additional support, visit the Connectivity Issues section of our Robot Support page, found here: https://support.sharkclean.com/hc/en-us/sections/4405399628562-Robots

Once your robot has generated a map of your home, you can edit and customize it. To add rooms to your map, navigate to the top left corner of the SharkClean® app to open the menu and select Map. You will see your map and two buttons, Edit Map and Re-Explore. Tap Edit Map to start customizing your map. The Merge or Split functions can be used to edit the rooms. Once the room is edited, select the room, and it will appear purple. Next, tap on the Aa/Label button to name the room. Toggle to Zones to create No-Go zones and/or Carpet Zones. No-Go Zones are areas you want your robot to avoid, Carpet Zones are areas that will be avoided during mopping. Select the type of zone you wish to add on the bottom of the screen. Then, select Add to create a zone. Resize and move the zone according to your preference. Select the checkmark icon in the top right corner of the screen and "Yes, Save" to save any changes.

You can adjust the volume level of your robot in the SharkClean® app. To do so: 1. Open the SharkClean® app. (Note: if your robot is not paired to the app, you will not be able to adjust the volume). 2. Navigate to the top left corner to open the menu and select Settings. 3. Select the robot whose volume you would like to adjust. 4. Navigate to "Robot Notification Volume", and adjust accordingly. Sliding the bar all the way leftward will silence the robot.

1. Open interior doors to the rooms you want your robot to clean. 2. Your robot's object detection technology helps it navigate around obstacles, however, before the first explore run, remove objects such as socks, shoes, and toys and open all interior doors to ensure a complete map of your home. 3. Add no-go zones to block off areas that you do not want your robot to clean.

To clean efficiently, your robot needs to learn the layout of your home. During its first run, called the Explore Run, your robot will generate a map of your space. To start an Quick Explore Run, make sure the robot is paired with the app, then follow the instructions on the app. The robot will quickly enter and look around each room to identify walls, furniture, and other obstacles. This should take approximately 10 minutes. Following Quick Explore, there is an option to have the robot complete a Carpet Detection Run in select rooms. This allows it to accurately map the carpeted areas to avoid them during wet cleaning missions. Once the Explore Run is complete, your robot will return to the base and the app will display a map of your home. If the map accurately represents the layout of your home, save the map. If you are not connected to the app, your robot will still create and save a map of your home on its own, but it could take up to a few hours depending on the size of your home. Press the Vacuum button on your robot. On its first run, your robot will automatically vacuum while mapping. It is necessary to send the robot to vacuum your whole home before it can be sent on a mopping mission so the robot can identify where carpeted areas are.

You can block off potential trouble spots by creating no-go zones in the SharkClean® app. For best accuracy, no-go zones should be no smaller than 3 feet by 3 feet. Do not create no-go zones in front of the base, as it can interfere with the robot's ability to dock properly. You can add, edit, or delete no-go zones in the Map section of the SharkClean® app.

If you move the base to a new location, your robot may not be able to find its way back. This may affect the robot's ability to return to the base when cleaning is complete. To avoid this, you can delete the robot's map in the app and send the robot on another Explore Run to create a new map. If you do not use the SharkClean® app to initiate a re-exploration of your home, the robot will have difficulty returning to its base accurately.

For the best cleaning performance, you should delete the robot's map in the app and send the robot on another Explore Run to create a new, more accurate map.

Yes. Your Shark robot is not dependent on ambient lighting and can navigate your home at night or in low-light conditions.

Your robot is equipped with voice recordings to assist you with any troubleshooting you may need to perform. If you would like to turn off the voice feature, you can do so in the app. 1. Navigate to the top left corner of the SharkClean® app to open the menu and select Settings. 3. Select your robot. 4. Select Robot Notification Volume. You can lower or raise the volume, or completely turn it off by setting the volume level to 0.

Your robot's cliff sensors will prevent it from falling off ledges. For the cliff sensors to work properly in any mode, all runners, rugs, or carpets must be at least 8 inches away from any stairs or steps. If needed, you can set up a no-go zone in the app to keep your robot away from steps or stairs. To keep your robot performing optimally, clean the sensors regularly.

Press the dock button on your robot, and your robot will navigate back to the base. You can also press the button in the SharkClean® app to send your robot home, if the location of the base is saved on the map. NOTE: Do not pick up your robot if it is running. If you need to pick up your robot, first turn off the power by holding POWER button for 3 seconds. If the robot has low battery power or no remaining charge, manually place it on the base by sliding it up the ramp, with the Shark logo on the robot facing upside-down.

A typical cleaning cycle lasts for about an hour and a half. This may vary depending on the cleaning mode you are using and the floor type of your home. Your robot can take up to four hours to fully recharge from an empty battery. Recharge & Resume enables your robot to return to its base to recharge when it reaches low battery charge (under 15%) during a cleaning mission, and still has area left to clean. When docked on the base, the robot recharges until the battery is 100%, and then resumes the cleaning mission. Recharge & Resume is automatically activated on your robot by default, but it can be turned off in the Settings section in the app.

1. Make sure the base has power. The LED light on the base will turn white when properly connected to power. 2. Place the robot on the ramp with the Shark logo facing upside-down and slide it up onto the base. (Sliding it up the ramp helps to ensure that the two metal charging contacts on the back side of the robot are touching the two metal contacts on the base.) When the robot is placed correctly, the base indicator light will turn green, and the robot will begin to charge. 3. It can take up to four hours for your robot to fully charge from 0% to 100%. Once charged to 100%, the LEDs on the robot and base will turn off to save power. NOTE: Wait 5 seconds (or longer if the battery is depleted) before readjusting the position of the robot on the base, as it may take time for the robot to indicate it is charging. If your robot is still not charging, use a clean, dry cloth to wipe off the sensors and the charging contacts on the back of the robot and the base, then try again.

The self-cleaning brushroll reduces hair buildup on the brushroll over time. However, some hair may remain after a cleaning. Turn the robot over and remove the plastic brushroll cover by pressing on the two tabs and pulling upward. Lift the brushroll from the robot and clear all hair and debris from the brushroll compartment. Make sure to check the ends of the brushroll compartment where the brushroll attaches. Remove anything that is wrapped around the brushroll. Clear all hair and debris from around and underneath the brushroll end cap, ensuring it rotates freely. Replace the brushroll, being sure to fit the square hole on the end of the brushroll over the square peg in the brushroll compartment. Replace the brushroll cover until it clicks into place.

Shark® Odor Neutralizer Technology uses a scented cartridge to mitigate bad odors that might be caused by debris in the base dust bin. This helps maintain a pleasant- smelling home. The odor cartridge is located on top of the dust bin on the auto-empty base. NOTE: Not all models include Odor Neutralizer Technology.

In an effort for SharkNinja to become a more sustainable company, we have moved away from printed Owner's Guides. But you can download a printable PDF version of the Owner's Guide for your robot at this link: Link to be added

The base will automatically wash the robot's mop pad after each mopping mission. If your robot returns to its base to refill its water reservoir during the mopping mission, the base will also complete a quick wash of the mop pad. This will typically occur every 500 sq ft in normal flow mode.

If your robot is not docking, ensure the base is plugged into a working outlet and that there are no obstacles blocking the robot's path to the base. The base cannot be set up on a carpeted surface or in direct sunlight. Use a clean, dry cloth to wipe off the sensors and the charging contacts on the back of the robot and the base, then try again. See the online Troubleshooting guide for more information: https://support.sharkclean.com/hc/en-us/sections/4405399628562-Robots

First, ensure a map is generated for your home in the SharkClean® app. In the app, select your robot to access the control screen and go to Spot Clean. Drag the spot target to the area you want to spot clean, then select either vacuum or mop. If you are not connected to the SharkClean® app, you can manually pick up the robot and place it in the area to be spot-cleaned. To start a spot-clean, press and hold the VACUUM or MOP button for 3 seconds.

If your robot is missing areas on its cleaning missions, wipe the robot's sensors clean with a dry cloth. Ensure the robot has a clear path to navigate to the missed areas. If obstacles or rugs have been moved around since your robot mapped the space, delete your map and send the robot to re-explore.

The robot detects when it is on a carpet and adjusts the side brush motion accordingly. The side brush may not spin as expected on carpet. This is normal operation. Remove the side brush from your robot. Carefully unwind and remove any string or hair wrapped around the brush or gear. Gently wipe the brush with a dry cloth. To reinstall, snap the brush over the peg. Spin the brush manually to make sure it's installed correctly.

Your robot will take around 5 minutes to wash its mop pad after a mopping mission. The mop pad drying fan is set to 2 hours by default. You can adjust the duration of the fan in the SharkClean app.

Parts are available for purchase on the SharkClean website: https://www.sharkclean.com/sharkus/parts_accessories/robot_vacuums_pa

Carefully remove your robot from the base by sliding it off of the ramp. To power off your robot hold the POWER button for 3 seconds. To power your robot back on, either hold the POWER button for 3 seconds, or slide it onto the base.

CAUTION: Before performing any maintenance on the base, first turn off the power by unplugging it from the power source. To clean the foam and felt pre-motor filters, lift the foam filter out of the base, and then remove the felt filter beneath it. Rinse the filters with water only. Washing with soap may damage them. Do not wash the filters in a washing machine. Allow the foam and felt filters to air-dry for 48 hours before reinstalling them back into the base. After the filters have dried, reinsert the felt filter back into the base, followed by the foam filter. We recommend cleaning the filters every two months and replacing them every 6 to 12 months. You can purchase replacement filters from sharkaccessories.com.

CAUTION: Before performing any maintenance on the base, first turn off the power by unplugging it from the power source. To access the post-motor filter in the base, pull down on the tab at the top of the filter door, then tilt the door and lift it off. Pull down the tab on the filter to remove it from the base. Tap the filter clean over the trash. DO NOT use water or soap to clean this filter, as it may cause damage. To reinstall the post-motor filter, insert it into the base and replace the filter door. We recommend cleaning the filter every two months and replacing it every 6 to 12 months. You can purchase a replacement filter from sharkaccessories.com.

CAUTION: Before performing any maintenance on the base, first turn off the power by unplugging it from the power source. The base dust bin holds up to 30 to 60 days' worth of dust and debris, depending on the model. Empty the bin when notified in the app, once per month, or as needed. 1. To detach the dust bin, press the release button and slide the bin out to the side. 2. To empty the bin, hold it over the trash, then press the release button (with the trash can icon) on the bottom of the bin. The bin lid will open, releasing dust and debris. 3. Lightly tap the dust bin against the inside of the trash receptacle to knock off any remaining debris. 4. Reinstall the bin by sliding it into the slot in the base until it clicks into place.

CAUTION: Before performing any maintenance on the base, first turn off the power by unplugging it from the power source. To access the wash grate, press the MOP button to send the robot on a mopping mission. Once the robot has left the base press the MOP button again to pause it. Use a damp microfiber cloth to clean any dirt, hair or debris from the wash tray and mop wash brush. Remove the greywater grate on the left side and rinse it in the sink with warm water and soap. Ensure the greywater grate is completely dry before reinstalling.

CAUTION: Before performing any maintenance on the base, first turn off the power by unplugging it from the power source. We recommend cleaning the base ramp every three months or as needed. To clean the ramp: 1. Carefully lift the ramp up and away from the base. 2. Use a damp microfiber cloth to wipe down the ramp. The ramp is also dishwasher safe. Allow the ramp to air-dry completely before reinstalling it. 3. Once the ramp is dry, hold it slightly above the base, align, and press down until the ramp clicks into place.

CAUTION: Before performing any maintenance on the base, first turn off the power by unplugging it from the power source. We recommended cleaning the base clean water tank before every refill, or once every 30 days. To clean the clean water tank, wash it with warm water and soap. Rinse thoroughly. Allow the tank to air-dry completely before reinstalling. The base includes a separate gray water tank that collects and stores dirty water after mop pad washing. This tank should be emptied and cleaned with warm, soapy water as needed, or once every 30 days. To clean this tank, open the lid and carefully pour the dirty water down a toilet. Wash the tank with warm water and soap. Rinse thoroughly. Allow the tank to air-dry completely before reinstalling. NOTE: DO NOT use any water tanks filled with hot or warm water. Always use room-temperature water to fill the water tank. DO NOT move the base while the water tank is full.

Before performing any maintenance, turn off your robot by moving it off the base and holding down the POWER button for 3 seconds. 1. To remove the dust bin from the back of your robot, press the release button and slide out the dust bin. 2. Hold the dust bin over the trash. 3. Press and hold the release button while lifting the lid, using the finger slots. 4. Empty debris into the trash. 5. If desired, use a damp cloth to wipe off the dust bin. Let the bin air-dry for 48 hours before use. 6. Remove the orange filter from the dust bin using the tabs. Lightly tap the filter over the trash to remove debris. 7. Reinsert the filter into the dust bin, then slide the dust bin back into the robot until it clicks into place.

Before performing any maintenance, turn off your robot by moving it off the base and holding down the POWER button for 3 seconds. Remove the robot water tank before performing maintenance. We recommend cleaning the brushroll whenever hair or debris is visible. We also recommend replacing it every 6 to 12 months, and when visibly worn, to ensure optimal performance. 1. Turn the robot over and remove the brushroll cover on the bottom by pressing on the two tabs and pulling up. 2. Lift out the brushroll. Remove the brushroll endcap and clear all hair and debris from around and underneath the endcap. 3. Remove all hair and debris from the brushroll compartment, including the corners where the brushroll attaches. 4. Remove any hair, fibers, or debris that is wrapped around the brushroll. 5. Reinstall the brushroll endcap, ensuring it rotates freely. 6. Replace the brushroll, making sure to fit the square hole on the end of the brushroll over the square peg in the compartment. 7. Replace the brushroll cover and press down until it clicks into place.

Before performing any maintenance, turn off your robot by moving it off the base and holding down the POWER button for 3 seconds. Remove the robot water tank before performing maintenance. The side brushes need regular cleaning. Replace the side brushes when they are visibly worn. 1. To remove the side brush, turn the robot over, grip the rubber at the base of the brush bristles, and lift to separate the brush from the robot. 2. Remove all hair and debris from the brush. 3. Before reattaching the side brush, clear any hair or debris from the side brush post on the bottom of the robot. 4. Align the square hole of the side brush with the square post on the bottom of the robot and press until the side brush clicks into place. Spin the side brush to ensure that it moves freely and is not jammed.

Before performing any maintenance, turn off your robot by moving it off the base and holding down the POWER button for 3 seconds. Remove the robot water tank before performing maintenance. Clean sensors and charging contacts as needed. Use a dry cloth or cotton swab to gently dust off the sensors and contacts on the sides and bottom of the robot and on the base. IMPORTANT: The robot uses cliff sensors to avoid stairs and other steep drops. Sensors may work less effectively when they are dirty. For best results, clean sensors regularly.

Before performing any maintenance, turn off your robot by moving it off the base and holding down the POWER button for 3 seconds. Periodically check the LiDAR navigation module on top of the robot and gently remove any hair or debris. For a more complete clean, place the robot on a level surface and turn off the power. Use compressed air to blow away any dirt or debris from the gap around the rotating LiDAR module. We also recommended periodically cleaning the LiDAR turret. Hold a cotton swab against the turret and spin the LiDAR module manually 5 times in each direction.

Before performing any maintenance, turn off your robot by moving it off the base and holding down the POWER button for 3 seconds. Remove the robot water tank before performing maintenance. Though the base will automatically refill the robot water tank, you can also access and fill it manually if needed. 1. Open the port on the robot water tank by pulling out the rubber seal from the port. Fill the tank with water and then reinsert the rubber seal securely back into the port. 2. After filling and sealing the water tank, use a microfiber cloth to wipe off the evacuation port on the robot until all water is removed.

Before performing any maintenance, turn off your robot by moving it off the base and holding down the POWER button for 3 seconds. Though the base will automatically remove and reinstall the mop pad plate, you can also remove it manually if needed. Note: DO NOT to remove the mop pad plate directly from the dock. If the mop pad plate is on the dock, slide the robot up the ramp onto the base, send the robot for a wet clean, then pause it and remove the pad plate. 1. With the robot on the base, turn the mode dial towards the vacuum cleaning mode. Slide the robot off the base. Turn the dial to mopping mode to release the mop pad plate and remove it from the base. You may also remove the mop pad plate directly from the robot. To remove the mop pad plate from the robot, gently pull the plate off the bottom of the robot, using the finger holes. 2. To reinstall the pad plate, slide it in until it clicks into place.

Before performing any maintenance, turn off your robot by moving it off the base and holding down the POWER button for 3 seconds. Remove the robot water tank before performing maintenance. After a wet cleaning mission, your base will automatically wash the mop pad. We also recommended cleaning the mop pad in the washing machine every three months, or replacing it as needed. To replace the mop pad: 1. Carefully pull the mop pad away from the mop pad plate. 2. Slide the mop pad off the plate. 3. Slide a clean or new mop pad into the edge of the mop pad plate. Press lightly to secure the mop pad to the plate and to engage the fastener. NOTE: Mop pad color may vary.

Before performing any maintenance, turn off your robot by moving it off the base and holding down the POWER button for 3 seconds. Remove the robot water tank before performing maintenance. Periodically clean the front wheel, the drive wheels, and the housings around them. 1. Clean the front wheel by rotating it while using a dry cloth to dry any wet debris or dust off any dry debris. 2. Clean the drive wheel, by rotating it while using a dry cloth to dry any wet debris or dust off any dry debris.

Before performing any maintenance, turn off your robot by moving it off the base and holding down the POWER button for 3 seconds. 1. Locate the wall follows sensors. They can be found on the sides of the robot. 2. With a microfiber cloth, wipe away any dust or debris on the sensors. There are sensors on either side of the robot. Be sure to clean both sides.