RV2300 Series Shark Matrix™ Robot FAQs

Apple:
1. Tap on the App Store icon

2. Search the Apple App Store for "SharkClean®".

3. Tap on the SharkClean® app.

4. Tap Install on the next page. Installation should begin.

Android:
1. Tap on the Play Store icon in the Play Store

2. Search for "SharkClean®".

3. Tap on the SharkClean® app.

4. Tap install on the Shark app page. Installation should begin.

5. You must accept location access. If you do not accept the permissions, you are not able to use the robot in connected fashion.

Shark® is constantly innovating and will release new versions of SharkClean® app to optimize the best cleaning performance of your robot and provide new features. To ensure you are on the latest version, please search for the SharkClean® app in the app store (Apple) / play store (Android), and check and download for updates.

1. Open the Amazon Alexa app, go to the menu, and select Skills. Or go to the Alexa Skills store on the Amazon website.

2. Search for "Shark Skill".

3. Select the Shark Skill to open the detail page, then select the EnableSkill option.

4. Once enabled, you can ask Alexa to control your robot (i.e. "Alexa, tell Shark to start cleaning").

To set up your robot with the Google Assistant on an Apple device:

1. Download the Google Assistant. Open it, and sign in.
2. Click the "Explore" icon.
3. Search for the "Shark" action and select "Try it".
4. Allow Google to link to your SharkClean® account.
5. Sign in to your SharkClean® account. This is the same account you used when setting up your Shark robot in the SharkClean® app.
6. Click Authorize to link your SharkClean® account to the Google Assistant. This allows the Google Assistant to work with your Shark robot.

Congratulations! Your accounts are now linked. Use the voice command "OK Google, tell Shark to start cleaning" to send your robot into action.

To set up your robot with the Google Assistant on Android:

1. Download the Google Assistant. Open it, and sign in.
2. Click the "Explore" icon.
3. Search for the "Shark" action and select "Link".
4. Sign into your SharkClean® account. This is the same account you used when setting up your Shark robot in the SharkClean® app. 

Congratulations! Your accounts are now linked. Use the voice command "OK Google, tell Shark to start cleaning" to send your robot into action.

Here are the voice commands you can use with your Shark Robot:

Amazon Alexa:

"Alexa, tell Shark to start cleaning."

"Alexa, tell Shark to pause my robot."

"Alexa, tell Shark to pause my bot." 

"Alexa, tell Shark to send my robot to the dock."

"Alexa, tell Shark to send my bot to the dock." 

"Alexa, tell Shark to find my robot."

Google Assistant:

"OK Google, tell Shark to start cleaning."

"OK Google, tell Shark to pause my robot."

"OK Google, tell Shark to send my robot to the dock."

"OK Google, tell Shark to pause my bot."

"OK Google, tell Shark to send my robot to the dock."

"OK Google, tell Shark to send my bot to the dock." 

"OK Google, tell Shark to find my robot."

To enable Matrix Clean:

1. Open your SharkClean® app.
2. Select the area you want cleaned—a room or a spot.       
   
   
3. Click "MATRIX CLEAN" and your robot will begin.
4. Alternatively, holding down the "Clean" button on the robot for 5-7 seconds when the robot is placed in the center of a 5'x5' area can initiate Matrix Clean.        

Recharge and Resume enables your robot to return to its base to recharge when it reaches low battery (15%) during a cleaning mission, and has area left to clean. Once on the base, the robot recharges till it reaches 100% battery and then resumes the cleaning mission. Your robot turns on Recharge and Resume by default but can be turned off from the Settings section in the app.

Evacuate and Resume enables your robot to return to it's base to evacuate the robot dustbin while performing a cleaning mission and then resume cleaning automatically after.

Yes. In order to control your robot on multiple devices you will need to log in to the SharkClean® app on each device using the same username and password. 

When connected to the app and once your robot begins its cleaning mission, you can adjust the cleaning power to meet your needs.

Max Mode: Better pick-up but will drain battery faster.

Normal Mode: Balance of pick-up and coverage.          

Eco Mode: Cover more area and save battery but will reduce suction.

You can clean specific rooms only if your robot has created a map of your home, and you've added rooms to the map.  From the home screen of the SharkClean® app, select the Rooms tab. Next, tap the Rooms you would like to clean on the map and tap the CLEAN button. 

In the app, select "Schedule" from the home screen or from the menu in the top left corner to schedule a whole-home cleaning. Here you can select days of the week and the time of day you would like your robot to clean. You may return to this screen at any time to change your settings or turn off the scheduling feature.

1. Open the SharkClean® app (note: if your robot was not paired to the app, you will not be able to see the history).
2. Open the menu in the top left corner of the screen, select History.
3. The history screen will display your robot's cleaning coverage for the last 30 days.
4. Tap the desired day to view the cleaning details.

Please note, for a fully connected experience, iOS users must accept permissions for Bluetooth and network access; Android user must accept permissions for Bluetooth, network access, and location access.

1. Open interior doors in rooms you want your robot to clean.

2. Remove obstacles such as cords and other small items that are less than 4.5 inches tall.

3. Remember to add no go zones for areas that you do not want your robot cleaning. 

To clean efficiently, your robot needs to learn the layout of your home. During its first run, called the Explore Run, your robot will create a map of your home.  

• To start an Explore Run, make sure the robot is paired with the app, then follow the instructions on the app. (The app is set to automatically start an Explore Run after the robot is paired.)
• The Explore Run takes about 20 to 30 minutes to complete, based on the size of your home.
• Once complete, your robot will return to the dock and the app will display a map of your home.
• If the map accurately represents the layout of your home, select Approve to save the map.  

The LED indicator lights can communicate what the robot's status is as well as errors. Please reference the Owners Guide for the full details.

Alternatively, refer to the troubleshooting guide --> Error notification to learn more. 

Yes. Shark AI Laser Vision is not dependent on ambient lighting and can navigate your home at night or in low lighting conditions.

Your robot is equipped with voice recordings to assist you with any troubleshooting you may need to perform. If you would like to turn off the voice feature, you may do so in the app.

1. Go to the menu in the top left corner of your home screen on the SharkClean® app. 

2. Select Settings. 

3. Select your robot. 

4. Select notification volume. You can lower or raise the volume. Or, to completely turn it off, turn the volume to "0".                                       

Your robot's cliff sensors will prevent it from falling off ledges.

For the cliff sensors to work properly in any mode, all runners, rugs, or carpets must be at least 8 inches from any stairs/steps.

If needed, creating a no-go zone via the app will help create parameters. 

Press the Dock button on your robot or in the SHARKCLEAN® app and your robot will navigate back to the base if the location of the base is saved on the map.

NOTE: Do not pick up your robot if it is running. Place your robot on the base if it has low charge or no charge (right and left indicator lights flashing red, or no indicator lights on).

A typical cleaning cycle lasts about an hour. (This varies depending on the cleaning mode you are using and the floor type of your home). Your robot can take up to six hours to fully charge from an empty battery.

You can create no-go zones in the SHARKCLEAN® app to block off problem areas.

If you move the robots base to a new location, your robot may not be able to find its way back. This will impact the robot's ability to return to the dock when cleaning is complete. You will need to delete the robots map in the app and remap your entire home.

For the best cleaning performance you should delete the robots map in the app and re-explore your home to increase the map accuracy.

In an effort for SharkNinja to be more of a sustainable company, we have moved away from printed Owners Guides. Please use this link to download printable pdf version. Click here for Owners Guide. 

• Make sure the base has power.
• Place the robot on the base so that two metal pads on the bottom of the robot touches the metal contacts on the charging base. When the robot is placed correctly, the dock indicator light will turn blue, and the robot begins to charge
• Note: Wait 5 seconds (or longer if the battery is depleted) to readjust the position of the robot on the base as it may take time for the robot to indicate it is charging.
• If your robot is still not charging, use a clean dry cloth to wipe clean the sensors and the charging pads on the bottom of the robot and the base and try again. 

The self-cleaning brushroll reduces hair buildup on the brushroll over time. However, some hair may remain after a cleaning.

To clean remove the foam filter and the felt filter beneath it in the base. 

Rinse the filters with water only. Washing with soap may damage them. 

Allow the filters to dry for 24 hours before installing back into the base. 

After the filters have dried, place the felt filter, followed by the foam filter back into the base. 

We recommend cleaning the filter every two months and replacing it every 6-12 months. You can purchase a replacement filter from sharkaccessories.com.

Press the button at the top of the Filter Door, then tilt the door and life it off. 

Remove the Post-Motor Filter from the base by pulling the tab down. 

Tap the filters clean over the trash. 

To reinstall the post-motor filter, insert it into the base and replace the filter door. 

We recommend cleaning the filter every two months and replacing it every 6-12 months. You can purchase a replacement filter from our website.

1. To remove the dust bin from the back of your robot, press the release button and slide out the dust bin.

2. Hold the dust bin over the trash.

3. Press and hold the  button while lifting the lid, using the finger slots.

4. Empty debris into the trash.

5. If desired, you may separate the top lid from the bottom half by snapping them apart. The bottom half can be wiped with a damp cloth, but please keep the top lid dry, as water may damage the filter.

CAUTION: Power off the base before performing any maintenance.

The Base Dust Bin holds up to 30 or 60 days' worth of dust and debris (depending on model). 

1. Empty the bin when the debris level approaches the max fill line.

2. To detach the dust bin, press the Dust Bin release button on top right side of the base, then slide out the bin.

3. To empty the bin, hold it over the trash, then press the release button with the trash can icon on the bottom of the bin. The bin lid will open, releasing dust and debris. Lightly tap the dust bin against the inside of the trash receptacle to knock off any remaining debris. 

4. Reinstall the bin by sliding it into the slot in the base until it clicks into place. 

We recommend cleaning the brushroll whenever hair or debris is visible. We also recommend replacing it every 6-12 months and when visibiy worn to ensure optimal performance. Before performing any maintenance, turn off your robot by moving your robot off it's dock and holding down the "CLEAN" button for 5-7 seconds. Next gently flip the robot upside down.

1. Remove the brushroll cover by pressing on the two tabs and pulling upward.

2. Lift the brushroll from the robot. Remove the endcap and clear all hair and debris from the brushroll compartment, ensure to check and clear debris from the ends of the brushroll compartment where the brushroll attaches. 

3. Remove anything that is wrapped around the brushroll. Clear all hair and debris from around and underneath the brushroll end cap. Reinstall the brushroll endcap ensuring it rotates freely. 

4. Replace the brushroll, being sure to fit the square hole on the end of the brushroll over the square peg in the brushroll compartment, replace the brushroll cover ensuring you hear it click into place. 

The side brushes need regular cleaning. Replace side brushes when they are visibly worn. 

Before performing any maintenance, turn off your robot by moving your robot off it's dock and holding down the "CLEAN" button for 5-7 seconds.  

Next gently flip the robot upside down. 

1. To remove the side brush, grip the rubber at the base of the bristles and lift to separate the brush from the robot. Once separated remove all hair and debris from brush.

2. Before reattaching the side brush to the robot check the side brush gear on the robot for any hair or debris.

3. Align the square hole of the side brush with the square post on the bottom of the robot and press until the side brush clicks into place. Spin the side brush to ensure that it is spinning and not jammed. 

CLEAN SENSORS AND CHARGING CONTACTS AS NEEDED. 

Using a clean a dry cloth, gently dust off the sensors and contacts located on the bottom of the robot and on the Self-Empty Base. 

IMPORTANT: The robot uses cliff sensors to avoid stairs and other steep drops. Sensors may work less effectively when they are dirty. For best results, clean sensors regularly.

Periodically check the LIDAR navigation module on top of the robot for hair and debris. Gently wipe away any hair or debris from the module. For a more thorough cleaning, place the robot on a level surface and turn off the power. Use compressed air cylinder to clean out the gap around the rotating LIDAR module.

For optimal suction power after each use, clean the filter inside the robot's dust bin.